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We obtained a document variety of submissions this yr and lots of incredible examples of the continued resilience and dynamism of the retail house throughout vastly difficult occasions.
Our winners shall be revealed on the 2023 RTIH Innovation Awards ceremony, which is able to happen on the Barbican Centre in central London.
The occasion shall be held on Wednesday, twenty ninth November, sustaining its widespread night format, with a drinks reception within the gorgeous Conservatory, adopted by a Christmas themed three course meal, and awards displays within the Backyard Room.
Congratulations to all those that made the shortlist.
To guide your home on the 2023 RTIH Innovation Awards ceremony on Wednesday, twenty ninth November, click on right here.
Shortlists as follows:
Class 1:
Bricks and mortar innovation – SPONSORED BY CADS
This award will go to a retailer enabling bodily areas to thrive by way of progressive expertise, at the same time as on-line purchasing continues to develop.
We’re in search of examples of lowering friction within the buyer journey, providing improved experiences, and blurring the strains between channels.
Shortlist:
EE
EE has an ambition to be probably the most private, buyer targeted model within the UK and to do that, it wanted to offer its clients with private experiences each bodily and digital, one thing it is aware of they need.
The EE Studio in Westfield London, White Metropolis, is EE’s imaginative and prescient for the way forward for retail, designed to empower clients with one of the best connectivity and expertise options for his or her linked life, and function a hub for the local people to work, study and play.
HL Show
HL Show has developed bodily gear to assist cut back time and labour spending on chiller merchandising.
Because of 180-degree rotating motion, all cabinets of the Rotoshelf answer transfer directly, permitting for faster restocking from the again. Merely rotate, refill, rotate the part again. With the optimum gravity feed cabinets, merchandise are at all times routinely entrance confronted and maintain the drinks chilly. By lowering the time opening chiller doorways for restocking, vitality is thus saved and sustaining refrigeration temperature turns into simpler.
Ladorian
Turning bricks and mortar shops into sensible shops: how AI software program created a seamless in-store buyer expertise and elevated promotional gross sales – a BP-Ladorian partnership.
BP in Spain needed a device that would handle all the communication with in-store purchasers in its forecourt retail enterprise, making a buyer centric, seamless expertise whereas stimulating demand.
Ladorian supplied it with AI software program, creating an clever and measurable gross sales influence ecosystem that, utilizing knowledge comparable to gross sales and contextual elements, delivers the precise content material to the precise buyer on the proper time, offering the expertise BP was in search of whereas producing 38.5% promotional gross sales enhance.
Nanovo
Nanovo is connecting bricks and mortar shops to omnichannel and digital companies. It’s implementing a phygital retailer expertise, with one being created for 6thStreet.com in Dubai. This idea consists of a showroom with out bodily merchandise being displayed.
The primary goal of this answer is to switch the expertise recognized to e-commerce clients to the bodily house of a stationary retailer. This idea affords a wide range of services, for instance the likelihood to decide on merchandise in a user-friendly software. Orders are then transferred from digital terminals and merchandise are delivered to interactive becoming rooms.
shopreme
shopreme is a champion of unified self-checkout options, providing a spread of services and products to simplify and improve the retail buyer expertise. With its Scan & Go, SCO, and exit options, it’s aiming to revolutionise how clients store shops.
After solely three years, it handles hundreds of thousands of transactions by way of its ecosystem in clients’ shops, resulting in operational effectivity positive factors that elevate retailers’ margins and take strain off staff.
Energy Retail Media parts assist to extend the common basket dimension by inspiring and activating clients by means of effectively established parts we all know from on-line purchasing, comparable to suggestions and product data.
Zippin
Zippin reworked a standard sizzling meals concession stand into checkout-free purchasing at Kingdom Grill at Arrowhead Stadium. This was the primary Zippin Stroll-Up set up, a brand new checkout-free format that doesn’t require development and comes prepared to put in in simply days.
Arrowhead Stadium was capable of leverage its current kitchen, gear, counters, and house as a part of the Stroll-Up transformation. As an alternative of ready in strains, company merely enter with a bank card, choose what they need, and exit with out ready.
Class 2:
Provide chain innovation
This award highlights corporations which might be re-inventing and re-thinking retail provide chains by way of progressive developments in expertise.
Shortlist:
DPD UK
In pursuit of its internet zero 2040 objective, DPD UK has launched the EcoLaunchpad programme, the place it reaches out to consultants in sustainability, expertise, and innovation to develop and check new concepts that may assist it additional cut back its carbon footprint.
Partnering with L Marks, a world innovation specialist that has labored with main manufacturers comparable to BMW and Lloyd’s of London, it connects with tons of of tech startups as a way to discover revolutionary improvements to fulfill its sustainability targets and overcome the restrictions it has encountered on its internet zero journey.
Flexport
Flexport has expanded its expertise platform to create an end-to-end provide chain answer, demystifying the complexities of worldwide commerce and enabling corporations of all sizes to handle and observe merchandise from producer flooring to buyer door.
In September, it launched the first-ever self-service, end-to-end AI enabled international commerce answer, empowering entrepreneurs with instantaneous, one click on entry to twenty+ provide chain companies to all main marketplaces and retail shops, together with Shopify and Walmart storefronts, in addition to unique entry to business main provide chain financing, precedence transport companies, and connections to produce chain consultants.
Invent Analytics
CCC, a European footwear retailer, needed to extend stock availability and cut back misplaced gross sales however wanted a device to fulfill its distinctive enterprise necessities and free its planners from time consuming guide processes and guesswork.
CCC partnered with Invent Analytics to implement a platform that’s configurable, and easy-to-use for retailer replenishment and revenue optimisation for stock.
Utilizing AI, the options guarantee well timed product availability in the precise portions and places, and strategically handle stock to shops and stability stock based mostly on profitability between shops. Consequently, CCC considerably improved in-stock ratios, gross sales, buyer satisfaction, and profitability.
Kammac
Kammac is taking the ache out of e-commerce with its new pop-up fulfilment hubs. Serving to startup companies to outsource their logistics operation inside days.
Backed by devoted centres and skilled personnel, the answer provides corporations the pliability to scale up quickly with out committing to long-term overheads or compromising on buyer expertise.
It makes use of a modular design as a way to make it fast and cost-effective to a spread of companies; enabling them to profit from the service, skilled experience and help often solely out there to a lot bigger and extra established on-line corporations.
Kwayga
Kwayga is a platform for grocery store consumers to have interaction with completely matched suppliers of personal label and trending meals and drinks merchandise throughout Europe.
Kwayga’s core success is its progressive expertise. It routinely matches consumers’ buy requests with appropriate suppliers based mostly on product specs.
Its Sensible Matching System powered by AI permits easy connections between these consumers and European meals and drinks suppliers. Moreover, the corporate employs AI for chat translation, eliminating language obstacles.
On Kwayga, grocery store consumers cut back their sourcing occasions by 40%. They will additionally enhance market visibility of verified suppliers tenfold throughout Europe, and benchmark suppliers to enhance margins considerably.
Nedap
Nedap helped Scotch & Soda, a excessive finish vogue model established in 1985 and headquartered within the Netherlands, to create a “single pool of inventory” with RFID expertise.
As a part of the model’s omnichannel technique, this allows them to fulfil buyer orders flexibly from every channel, e.g. retail, franchise or wholesale, and match provide and demand.
SmartSense by Digi
This initiative protected billions of {dollars}’ value of chilly chain product for a number of nationwide retail pharmacy chains with vital market share.
SmartSense supplied a Sensing-as-a-Service situation monitoring and prescriptive analytics answer to tightly monitor stock, forestall product loss, and make sure the highest ranges of affected person security.
The answer was deployed at a number of thousand websites throughout the US, combining state-of-the-art sensor and gateway {hardware} with extremely user-friendly software program for automated monitoring, alerting, and worker steering. The initiative resulted in vital stock loss prevention and numerous client and affected person lives protected.
TrusTrace
TrusTrace, a world SaaS firm with a platform for traceability, ESG and compliance, offers the world’s largest retail manufacturers with granular, correct provide chain knowledge.
Spurred by the growing quantity and complexity of worldwide legal guidelines and laws, firm ESG targets, and client calls for for insights on product degree danger and influence, provide chain knowledge on particular person product efficiency is turning into a should for manufacturers worldwide.
TrusTrace permits a brand new normal for knowledge assortment by serving to manufacturers hint the ESG credentials of their provide chain community and seize knowledge for particular person manufacturing batches in real-time as merchandise transfer by means of the chain.
Wiliot
Wiliot’s IoT platform connects digital and bodily retail worlds utilizing its stamp sized IoT Pixel gadgets to handle retail’s largest challenges throughout provide chain effectivity, omnichannel retailing, meals security, and stock administration.
As soon as connected, the IoT Pixels connect with Wiliot’s cloud and retailers are geared up with real-time, merchandise degree visibility into each product inside their provide chains, making a profound influence on income and the planet.
Connecting trillions of issues to the web is remodeling retail manufacturing, distribution, and product use to ship on the corporate’s imaginative and prescient: a minimal waste, full belief, completely timed world the place individuals, income, and planet stay aligned.
Class 3:
Funds innovation
This award recognises fee initiatives which might be each progressive and buyer and retailer pleasant.
We’re seeking to reward a challenge that has the potential to extend a retailer’s competitiveness and effectiveness, and to enhance the consumer expertise. Bonus factors if the challenge might be thought-about a primary available in the market.
Shortlist:
ACI Worldwide
ACI digital identification companies is a key providing that orchestrates over 10,000 knowledge alerts by leveraging community intelligence, offers a frictionless expertise for shoppers, and protects a model’s income whereas reducing a retailer’s operational prices by taking on the heavy lifting.
Part of a fraud administration answer, ACI ensures market main KPIs and guarantees an uplift in conversions whereas monitoring a client’s system identification, and behavioral analytics and defending towards rising AI increase fraud assaults in addition to pleasant fraud challenges.
Epos Now
Epos Now, a number one cloud-based Level of Sale expertise supplier, performed a pivotal function within the success story of Pets Paradise, a full of life pet store in North Norfolk, below the devoted administration of Siven Cook dinner.
With Epos Now’s cost-effective and user-friendly PoS system, Pets Paradise achieved streamlined operations to keep up a richly stocked, effectively organised retailer. The system, that includes multi-functionality for managing non-barcoded objects, considerably simplified day by day duties.
Furthermore, by means of Epos Now Funds and loyalty programmes, Pets Paradise improved the shopper expertise. The automated reporting capabilities supplied by Epos Now empowered Siven to make knowledge pushed choices, making certain the shop’s merchandise thrived and its money movement was managed effectively.
JOOR
JOOR is a wholesale administration ecosystem with practically $20 billion in wholesale transactions processed on an annual foundation.
In September 2022, JOOR launched JOOR Pay, an embedded checkout answer, enhancing money movement and fee processing for each manufacturers and retailers by providing a streamlined course of, internet phrases, and international forex acceptance.
JOOR’s expertise offers an end-to-end wholesale answer for presenting collections, constructing assortments, putting and managing orders, and dealing with advanced billing and fee by way of JOOR Pay. Greater than 14,000 manufacturers and 600,000 curated vogue consumers throughout 150 nations join on the platform.
JOOR is the unique platform for main luxurious conglomerates together with LVMH, Richemont, and Tapestry, in addition to manufacturers comparable to Valentino, Loewe, and Stella McCartney. It has unique partnerships with 30+ international retailers utilizing the JOOR Retail Accomplice platform together with: Harrods, Neiman Marcus, Harvey Nichols, Printemps, Bergdorf Goodman, Shopbop, and Dover Road Market.
Mercaux
How do you ship game-changing, subsequent gen, frictionless self-checkout by way of RFID?
Having already began its journey with RFID for managing inventory, River Island needed to leverage its funding additional in-store. By deploying RFID subsequent gen self-checkout, it was lastly capable of get a real omnichannel view of merchandise, ongoing promotions, in addition to baskets and clients.
Because of the success of the self-checkout challenge powered by Mercaux, commercetools, Cabiri, Talon.One, and Stripe, River Island was capable of realise its objective of redirecting workers from mounted PoS desks to the shopfloor to provide workers extra flexibility and improve buyer expertise.
Mollie
Mollie has launched an in-person funds answer – Mollie Terminal – to bolster its unified commerce funds proposition and meet the calls for of its clients working throughout each bodily and on-line shops. Mollie Terminal works by means of a single API for each on-line and in-person funds and accepts all related fee strategies and wallets.
This initiative now affords aggressive pricing, native help and immense flexibility for Mollie’s clients. Total, the answer delivers an built-in and versatile Level of Sale answer that saves retailers money and time.
Sheeva.AI
Sheeva.AI’s in-car funds and commerce answer introduces automobile location-based companies to monetise the driving force expertise.
Utilizing a patented exact geolocation expertise, drivers seamlessly pay for and obtain companies comparable to fuelling, EV charging, parking, curbside pickup and drive-through by way of their automobile’s IVI display.
The corporate’s SheevaFence and SheevaLocate expertise routinely detects the automobile on the particular gasoline pump, parking spot, EV charger, or drive-through lane. Its SheevaConnect and SheevaPay merchandise use an open API platform to combine funds straight by way of the cloud and SDK by means of a safe digital pockets, requiring no further {hardware} and no new apps.
Slerp
In March of this yr, Slerp launched Allpress’s new ordering app, full with a built-in digital loyalty programme and its PressPay characteristic. PressPay permits for fast motion funds. A buyer can ‘lengthy press’ the app icon and instantly re-order their favorite espresso.
Slerp permits hospitality companies to promote on-line, direct to their clients. Constructed by hospitality for hospitality, it’s a long-term answer for development, offering the instruments to maintain clients transacting repeatedly, with out including extra to operators’ plates.
Allpress is a specialty espresso roastery with three East London venues. It was based in New Zealand greater than 30 years in the past and immediately its espresso is on the market in over 1,200 unbiased cafes globally, together with its personal cafes throughout Australia, Singapore and Japan.
Splitit
Splitit, which permits card connected installments on the Level of Sale, is pitched as the one embedded white label omnichannel funds supplier that makes use of a shoppers’ personal current, untapped credit score.
Splitit is an Installments-as-a-Service platform that diverges from conventional fee plans by unlocking a client’s current credit score with out issuing a brand new mortgage and with out charging charges.
It partnered with Gem Procuring Community (GSN), an omnichannel platform for promoting high quality jewelry by means of a multi-media market, to remove the friction it had beforehand seen on the Level of Sale.
GSN has an e-commerce expertise and checkout movement with SplitIt already embedded into the journey. Splitting up funds has made shopping for excessive ticket objects like jewelry simpler and extra financially manageable.
Class 4:
Most progressive UK retailer – SPONSORED BY 3D Cloud by Marxent
Who has been the UK’s most progressive, buyer targeted retailer this yr? Judges are requested to take a look at every retailer’s tech deployments and initiatives and determine which one has been probably the most constantly ahead considering and buyer centric in 2023.
Choose’s notes: Apart from DFS (whose submission may be discovered within the Google Drive folder, all retailers on this class have been chosen by our Editor, Scott Thompson, and he has put collectively the explanation why they’re within the working for Most progressive UK retailer.
Shortlist:
Amazon Contemporary UK
Amazon Contemporary clients can now pay at self-checkouts within the Monument, London retailer, along with utilizing a Simply Stroll Out expertise powered checkout-free choice.
In a LinkedIn publish, Charlie Mills, Head of In-Retailer & Native Advertising at Amazon Contemporary, mentioned: “Clients get the selection of scanning and paying for objects utilizing the self-checkout they usually can nonetheless checkout on the gates utilizing our Simply Stroll Out expertise.”
“The Amazon Contemporary in-store purchasing expertise is made attainable by the identical varieties of applied sciences utilized in self-driving vehicles: pc imaginative and prescient, sensor fusion, and deep studying.”
“Our Simply Stroll Out Expertise routinely detects when merchandise are taken from or returned to the cabinets, and retains observe of them in a digital basket. Utilizing the self-checkout provides one other handy approach to store. Fairly cool.”
The final word intention right here is assuaging a number of the friction related to Simply Stroll Out expertise.
Asda
Asda has introduced the appointments of Rob Barnes and Adrian Berry to its expertise staff to supervise the oversee the event of its new technique and separation from Walmart.
Barnes is presently Chief Expertise Officer at Marks and Spencer and can be a part of Asda early subsequent yr as Supply Director.
He shall be answerable for the design, construct and supply of all colleague and buyer going through expertise and also will act as Deputy Chief Data Officer.
Previous to becoming a member of M&S, he was MD of Accenture’s Retail Tech Advisory enterprise, the place he managed expertise supply for a spread of purchasers together with Dyson, Clarks, Tesco, Sainsbury’s and Finest Purchase.
In the meantime, Tata Consultancy Companies has introduced a multi-year partnership with Asda to help its digital transformation and to implement a brand new organisation huge IT working mannequin, following its divestiture from Walmart.
It will see the grocery large leverage TCS’ cloud, AI, and safety options.
TCS will construct a brand new digital core by implementing a number of cloud-based ERP platforms to streamline Asda’s provide chain forecasting, shopping for and merchandising processes, HR processes, warehouse administration, and e-commerce processes.
Moreover, it would use its Machine First Supply Mannequin to automate the retailer’s IT operations, with the intention of offering a seamless expertise for workers and clients, and enhancing operational resilience.
DFS
DFS has been shortlisted for its progressive method to bringing 3D interactivity to its on-line purchasing expertise. Along with the deployment of WebAR at a serious scale (over 32,000 SKUs), it’s also launching a forefront 3D sectional configurator on eighth November.
Will probably be the primary UK retailer to deploy this expertise. The launch is one product vary – Sofables. Will probably be including ten further ranges this yr.
Spanning throughout the UK, Spain, and Eire, DFS has change into a pacesetter within the furnishings and mushy furnishings business. It’s utilising 3D in sensible and considerate ways in which put the shopper on the centre of the purchasing expertise.
John Lewis Partnership
Earlier this yr, Eagle Eye secured a five-year contract with The John Lewis Partnership for its new pan-partnership loyalty challenge launching in 2024 alongside dunnhumby.
This brings collectively Eagle Eye’s current relationships with John Lewis, as first introduced in 2017 to enhance the retailer’s digital advertising and marketing capabilities, and with Waitrose, as subsequently introduced in 2019.
The challenge goals to combine the group’s excessive road enterprise, on-line and app touchpoints, constructing on the My John Lewis and My Waitrose loyalty programmes.
The Eagle Eye AIR platform will present The John Lewis Partnership with loyalty administration capabilities, enabling dunnhumby’s knowledge science to be executed at scale to ship extra personalised rewards, affords and experiences to clients.
Elsewhere, Waitrose has partnered with CitrusAd to roll-out related, focused promoting throughout Waitrose.com.
The retailer says that its suppliers can now maximise their on-line presence by means of sponsored search and class product adverts, in addition to sponsored affords and checkout advert campaigns.
The transfer replaces static promoting – the place all clients had been served the identical adverts – with a focused mannequin, through which consumers are given updates from manufacturers based mostly on the product searches or areas they browse on-line.
It additionally provides suppliers the pliability to vary or increase their campaigns, reasonably than being tied into long-term mounted tenancy slots, permitting them to make the most of occasions and seasonal modifications.
With entry to performance-based metrics and reporting, manufacturers can measure the influence of their adverts, and return on advert spend (ROAS) all the way down to the person product degree and by search time period.
Kingfisher
At Google Cloud Nextin October, Kingfisher shared the work it has been doing with AI and machine studying applied sciences.
Group Head of Information Science, Mohsen Ghasempour, mentioned how the retailer is harnessing these improvements to enhance the shopper expertise and energy development.
He launched Athena, an AI orchestration framework which is able to handle how Kingfisher prompts and interacts with AI language fashions, in addition to different AI instruments developed in-house.
That is designed with superior controls to make sure safety and supply safety towards delicate or inappropriate content material.
Tom Betts, Group Information Director at Kingfisher, says: “Athena will assist us check and study with these applied sciences even quicker.”
Kingfisher additionally introduced this yr that it’s utilizing TCS OmniStore, an AI powered unified commerce platform from Tata Consultancy Companies.
The corporate operates a sequence of over 1,900 shops in eight nations throughout Europe below its retail banners together with B&Q, Castorama, Brico Dépôt, Screwfix, TradePoint and Koçtaş.
It was seeking to improve to a multilingual commerce platform that delivers a unified model expertise. As well as, it needed to handle authorized, fiscal, and operational variations throughout all its European banners.
Polarn O. Pyret
Sustainable childrenswear model Polarn O. Pyret launched a totally built-in, model owned, round enterprise mannequin in November 2022.
Delivering towards its lengthy standing imaginative and prescient that each piece of PO.P clothes is owned by a minimum of three kids, the PO.P Second Hand service is the primary of its type and class main for round innovation in childrenswear.
Leveraging commerce in expertise from Tern Eco and supported by GXO’s refurbishment and resale fulfilment companies, PO.P UK’s round retail transformation is delighting clients and driving innovation with key companions. Crucially, it’s also embedded right into a long-term sustainable development technique for the enterprise.
Class 5:
Most Progressive Retailer (Remainder of World)
Who has been probably the most progressive, buyer targeted retailer (remainder of world) this yr?
Judges are requested to take a look at the shortlisted submissions and determine which one has been probably the most constantly ahead considering and buyer centric in 2022/23.
Shortlist:
L’Occitane and Confer With
L’Occitane has embraced Confer With’s dwell video purchasing expertise, turning into a trailblazer within the MENA retail panorama by means of the L’Occitane Accelerator programme. This strategic transfer has reinvented the shopper journey, merging in-shop personalisation with digital comfort.
Tailor-made for regional preferences, together with Arabic language integration, Confer With’s platform has elevated L’Occitane to the vanguard of omnichannel retail. L’Occitane’s initiative showcases its dedication to innovation and superior buyer engagement, making it a robust contender for many progressive retailer recognition.
Nordstrom and SML
Nordstrom, a vogue retailer, needed to enhance stock accuracy throughout its 350+ shops nationwide. The retailer was seeking to higher visibility into what objects had been in-store to fulfil buyer orders quicker and cut back cancellations.
Nordstrom partnered with SML RFID to roll out item-level RFID and its Readability answer. This has now been deployed to 330+ Nordstrom shops, taking its stock accuracy to 95% and above.
Puma and refive
Puma encountered challenges in participating a youthful, digital native buyer base and understanding in-store buyer behaviour.
With refive’s progressive digital receipts, it has efficiently bridged these gaps. Now, on the checkout, it engages clients digitally, understanding nameless buyer behaviour intimately, amassing suggestions and 1000’s of selling opt-ins.
Because of this, Puma is now capable of work together with in-store clients post-purchase as simply as with on-line clients. The general buyer expertise has been enhanced with the gathered insights into buyer behaviour.
The refive partnership aptly aligns with Puma’s sustainability and buyer centricity targets.
Model Union and Nextail
Model Union, launched in 2022, is a quick rising Indian vogue retailer that has actually embraced innovation from day one.
From the beginning, the staff behind Model Union adopted options just like the Nextail merchandise planning platform, leveraging confirmed applied sciences utilized by vogue retailers world wide, to embed effectivity and automation into their core merchandising operations.
Utilizing AI to automate and improve stock choices has enabled environment friendly scaling at an aggressive tempo. Simply 18 months after opening their first retailer, they’ve expanded to 57 of common 8,500 ft2, with plans to achieve 175+ by 2025.
Class 6:
Digital Retailer of the 12 months
The winner of this award could have both launched a brand new digital retailer previously 12 months, or overhauled and considerably enhanced an current one.
We’re in search of retailers/manufacturers delivering seamless and personalised purchasing experiences, participating with clients in thrilling and progressive methods by way of the likes of gamification, livestream commerce, and the metaverse, and boosting on-line gross sales.
Shortlist:
Confer With and OWAY Magnificence
Confer With and OWAY Magnificence have partnered on the OWAY Immersive Retailer.
This digital innovation was supplemented by a goal constructed bodily surroundings in Bologna, Italy – away from bodily retail. This house was geared up with easy-to-access cupboards, multi-angle cameras built-in with the Confer With platform, and a central desk that includes a shoppable interface that clients may be a part of and work together with a magnificence advisor.
The outcome was an immersive, excessive engagement digital purchasing expertise that maintained the model’s tactile attract whereas offering unparalleled comfort and personalisation.
Emperia and Lululemon
Lululemon launched a digital retailer in collaboration with Emperia, coinciding with the launch of its ‘chargefeel 2’ shoe. The marketing campaign focussed on enhancing the energetic, athletic leisure buyer expertise and interesting customers.
Lululemon’s platform combines fashion, efficiency, and expertise, providing health lovers a dynamic retail journey. The digital world, impressed by city, energetic environments, displays the model’s dedication to empowering people on their health journey. Clients had been capable of just about try-on the ‘chargefeel 2’ sneakers utilizing AR expertise throughout the retailer, selling an energetic, empowered way of life.
Obsess and American Lady
Obsess powers extremely participating immersive e-commerce experiences for main international manufacturers together with Ralph Lauren, J. Crew, Charlotte Tilbury, Corona and extra.
It partnered with American Lady to develop an immersive digital museum expertise that drives shopper engagement, will increase model loyalty and generates further income. The museum includes a digital room for every doll in American Lady’s assortment, plus an extra room that celebrates the model’s “Lady of the 12 months.”
This autumn, Obsess created a gymnastics themed digital room to have fun 2024 Lady of the 12 months, Lila Monetti. These digital areas present shoppers with an interactive approach to study every doll by means of video games, quizzes and tales. Consequently, the add-to-cart ratio on AmericanGirl.com has been as much as 25% larger for consumers who’ve interacted with the digital museum in contrast with consumers who haven’t.
SpatialPort
SpatialPort is growing a B2B/B2C, cell first, no-code, immersive 3D e-commerce platform with hyper realism, experiential AR, gamification and training.
The corporate was based in San Francisco in November 2021 by a staff of pros within the fields of tech and metaverse to reinforce the purchasing expertise at an extra degree (immersive and gamified) and neighborhood engagement:
Class 7:
Digital Transformation Undertaking of the 12 months – SPONSORED BY Vista Expertise Assist
This award celebrates those that are on the forefront of digital transformation within the retail house, achieved by means of the deployment of progressive applied sciences.
Our judges shall be in search of an organization that has delivered a major transformation challenge for a buyer, comparable to integrating disparate methods, updating legacy expertise, empowering the shopper to create seamless and personalised purchasing experiences, and unlocking new prospects to develop the enterprise.
Shortlist:
eyefactive
eyefactive shopper Three Eire reworked its shops with the corporate’s touchscreen options.
Clients can entry skilled recommendation and over 100 merchandise by means of interactive touchscreens, tables, and tablets in all 60 shops by the top of 2023. This initiative turned Three Eire right into a digital way of life model, providing a novel in-person purchasing expertise with on-line options.
The touchscreens supplied interactive guides and omnichannel checkout. eyefactive’s object recognition expertise enabled product comparisons. Non-interactive shows had been managed by way of its cloud infrastructure for clean operation and automatic monitoring.
The challenge aimed to spice up buyer engagement, accumulate contact knowledge, and increase capabilities with updates. 13 shops launched in 2021, with the programme persevering with till 2023.
David Jones and YOOBIC
David Jones, an Australian luxurious division retailer with over 11,000 staff, applied the YOOBIC digital office to remodel communications, job administration, and studying. By offering a cell first platform, David Jones unified workflows, drove adoption by means of focused content material, and elevated productiveness.
Key outcomes embody 90%+ audit compliance, 50,000+ duties accomplished, 4000+ hours of studying, and 500,000+ content material views. YOOBIC has considerably improved the way in which David Jones communicates with its frontline groups, enabling leaders to spend much less time managing job completion and extra time teaching and growing staff.
JK Tech
JK Tech labored with a shopper that’s among the many main multinational optical retail chains based mostly within the UK with operations in Eire, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia, and New Zealand. The corporate offers top quality and reasonably priced optical and listening to care.
The challenge included modernising the IT framework of the shopper to strengthen effectivity and enhance person expertise. This was accomplished by lowering backlogs to enhance decision time leading to enhancing person notion.
Orium and Kum & Go
Kum & Go has been a staple of the US midwest comfort panorama since 1959, establishing and sustaining a gold normal that rethinks the comfort expertise and meets clients the place they’re.
To modernise its experiences and choices and to maintain tempo with altering buyer preferences, it turned to Orium to help the launch of a brand new digital expertise that might allow a number of buyer centric options for on-the-go shoppers.
From new promotion and loyalty capabilities to higher merchandising and platform administration, the brand new omnichannel Kum & Go expertise was created with fashionable client wants on the core.
Proximity and Paul Smith
Proximity’s Retail Tremendous App is an all-in-one engagement platform, empowering gross sales associates to attach with their clients and supply a personalised purchasing expertise, regardless of the place the shopper is.
Its mission is to shut the hole between bodily and digital retail. It does this through the use of buyer knowledge to offer hyper-personalised service whether or not in-store or on-line.
The corporate’s platform additionally improves retailer affiliate productiveness and efficiency by means of automated job technology and administration, real-time insights by means of knowledge evaluation, dashboard reporting, and efficiency administration instruments.
Manufacturers that use the platform see better buyer loyalty, improved retailer affiliate effectivity, and elevated gross sales.
PTC
The world’s most profitable manufacturers and retailers (comparable to Burberry, M&S, Ralph Lauren, and so on.) depend on PTC’s FlexPLM answer to drive their core product design, growth, and sourcing choices.
Shifting priorities throughout the business, comparable to enhancing pace to market, lowering the carbon footprint, and streamlining line critiques have made integrating and analysing knowledge throughout methods inside product lifecycle administration (PLM) extra vital.
Flex Insights is a collection of visible and simple to make use of apps that assist manufacturers and retailers shortly join the info from disparate methods and current it to customers in a format that helps quicker and higher product planning and growth choices.
Highlight Sports activities Group/Racing Submit
Racing Submit has supplied content material to betting outlets since 1996. For 25 years, this was within the type of printed merchandise with the Betting Store Show, a bespoke product that was displayed on partitions complemented with the Racing Submit newspaper.
Lately, Racing Submit has constructed a collection of interactive digital merchandise. The Digital Betting Store Show (DBSD) is its flagship product, displaying content material from 60 pages of a Print Betting Store Show on a single display, permitting clients to entry racing content material from UK, Eire and Worldwide content material, greyhounds, sports activities, digital and the Racing Submit tabloid.
ZERO10
ZERO10 is a vogue AR try-on firm specialising in offering AR expertise for vogue retailers.
This April, it launched AR Mirror, which turned its signature answer for bodily retail, along with Tommy Hilfiger. Later, ZERO10 supported the launch of Coach’s international Tabby Bag marketing campaign with its AR Mirror and AR Storefront, the place digital variations of the Tabby Bag had been out there for try-on in-store and on the window shows.
ZERO10’s objective was to showcase how AR expertise may positively influence the normal retail expertise whereas hanging a deep cultural resonance for the brand new wave of shoppers.
Class 8:
Buyer Expertise Excellence – SPONSORED BY Goodays
The Covid-19 outbreak has reshaped buyer behaviour and their expectations of outlets.
This award will go to a web based and/or bodily retailer that has understood and reacted in a optimistic vogue to those buyer tendencies and patterns, by offering distinctive omnichannel buyer experiences, powered by progressive applied sciences.
Shortlist:
BOXT
Because the UK’s second largest boiler retailer, BOXT was based with the mission of utilizing expertise to make the boiler set up course of extra accessible for patrons by means of elevated value transparency and ease of ordering utilizing the web platform.
Launched in February 2023, the BOXT buyer help app is the following step in enhancing transparency for patrons by giving them fast and easy accessibility to all the knowledge they want about their chosen product and set up.
By addressing a number of the main ache factors for patrons of their buy journey, the app delivers added worth towards excessive consideration and excessive funding merchandise.
Confer With
Confer With’s expertise platform goals to revolutionise e-commerce by emulating in-store interactions on-line.
Tailor-made throughout a spread of purchasers within the furnishings, vogue, magnificence and different retail sectors it goals to deepen buyer engagement. The dwell video purchasing device demonstrates vital positive factors in buyer satisfaction and gross sales metrics.
By equipping model ambassadors with knowledge pushed insights to optimise 1-2-1 video calls, Confer With has seen measurable success in personalisation and product demonstration, translating into larger conversion charges and lowered returns.
The platform not solely enhances the purchasing expertise but additionally equips retailers with a device to thrive within the digital market, providing a tangible aggressive edge within the business.
ESW
ESW is a number one international and home direct-to-consumer (DTC) e-commerce firm, empowering international manufacturers to increase their cross-border DTC channels.
ESW optimises all the shopper journey for international clients with a mix of expertise and skilled steering that helps retailers commerce and scale internationally – from web site construct to demand technology, checkout by means of to transport, customer support and returns.
With configurable end-to-end options throughout +200 markets, ESW manages funds, compliance, knowledge safety, fraud safety, taxes and tariffs, serving to retailers enter new markets in as few as six weeks, while enhancing leads to markets the place they already promote.
First Perception
First Perception is a pacesetter in voice of the shopper retail options, remodeling enterprise decision-making by means of actionable client insights and AI.
Its InsightSUITE platform permits retailers and types worldwide to spice up revenues and profitability by informing strategic choices with client knowledge and eradicating guesses and private opinions.
This offers 16 options for greater than 50 aims throughout a number of choice classes – from strategic planning to product growth, merchandising, pricing, planning, advertising and marketing and gross sales.
Graymatics
Graymatics goals to revolutionises bodily retail by leveraging AI powered cognitive analytics. Its expertise analyses visible cues, conducts sentiment evaluation, and interprets buyer interactions, revealing invaluable buying patterns, preferences, and sentiments.
Retailers armed with this data can tailor advertising and marketing methods, optimise product choices, and craft personalised experiences. It extends past conventional knowledge evaluation by utilising current CCTV infrastructure or implementing new methods, unlocking the potential of video streams.
Superior pc imaginative and prescient algorithms analyse streams in real-time, extracting profound insights into buyer behaviour, retailer operations, and total efficiency.
Graymatics blurs the strains between on-line and offline retail, empowering retailers to thrive amidst the expansion of on-line purchasing.
Kivisense
Kivisense specialises in digital options for e-commerce and advertising and marketing, with a deal with AR applied sciences.
It’s a MarTech firm providing a spread of options that span from on-line to offline within the retail business, encompassing digital content material, social media, and e-commerce.
Its AR try-on engine boasts superior capabilities for real-time picture and object monitoring. This permits digital try-on options for a various vary of product classes, together with sneakers, watches, clothes, jewelry, and extra. The corporate’s options are deployed globally as a SaaS service, catering to a big selection of try-on situations.
ZigZag
ZigZag is a market main international returns answer supplier.
By its platform and international provider community of over 1,500 provider companies throughout 170 nations, it offers personalised returns options, utilizing its huge expertise and unrivalled customer support.
ZigZag delivers one of the best expertise and repair to remodel the returns expertise globally for retailers comparable to Selfridges, Superdry, Inditex, and Ted Baker. Its mission is to cut back the associated fee, waste, and friction related to returns, increase buyer loyalty and make retailers extra worthwhile and sustainable. It lives for smarter returns. For retailers, clients, and the planet.
Zippin
Zippin’s checkout-free platform eliminates friction from the purchasing expertise. However, with purchases of age-restricted objects (like beer), there’s nonetheless a major bottleneck: guide ID checks. Friends can fly by means of our shops in simply 30 seconds, however typically wait longer for age verification.
Zippin’s integration with digital identification verification companies for retailer entry eliminates this remaining bottleneck.
Friends registered with an age verification service use a facial scan to enter the shop, pay for his or her buy, and confirm their age/identification. Consumers can move by means of Zippin powered shops extra shortly and operators acquire a safer course of for age verification.
Class 9:
Omnichannel Retail Initiative of the 12 months
This award will go to a tech centric method to retail that gives clients with a totally built-in purchasing expertise throughout bricks and mortar shops, on-line, cell, and all the things in between.
Shortlist:
Confer With and Dunelm
Dunelm seamlessly built-in its intensive bodily presence with an progressive digital technique, capitalising on Confer With’s dwell video purchasing platform. This mixing of in-store experience and distant, working from house digital consultants with on-line comfort delivered personalised digital consultations, remodeling buyer engagement and elevating purchasing experiences.
The usage of the Confer With 1-2-1 dwell purchasing platform led to vital enhancements in buyer satisfaction, conversion charges, and income, showcasing a ahead considering and versatile method to omnichannel expertise in an more and more digital panorama.
Ibotta
The Ibotta Efficiency Community (IPN) is a efficiency advertising and marketing platform constructed by Ibotta to supply options for delivering Rewards as a Service to retailers, CPG manufacturers, and publishers.
Drawing on practically a decade’s value of insights into client purchasing behaviour, Ibotta launched the IPN in April 2022 to additional pursue its mission to make each buy rewarding. The IPN goals to supply a superior purchasing expertise that not solely elevates client engagement with rewards at scale, but additionally delivers effectivity and incremental gross sales for retailers and types.
Jisp
Unifying a historically fragmented comfort sector, Jisp affords unbiased retailers an omnichannel answer to unify their in-store providing with on-line platforms, rewarding consumers with reductions, loyalty rewards and model promotions by way of in-app and push notifications, in-store PoS and social media advertising and marketing.
With Jisp, retailers take pleasure in boosted gross sales, enhanced margins on key merchandise, elevated footfall, and a loyalty programme that competes with bigger grocers’ choices.
Manufacturers reap the advantages too, with real-time distinctive knowledge insights into comfort retail behaviour, a notoriously difficult sector to penetrate. That’s to not point out over £1.35 million in financial savings again in consumers’ pockets.
Lakrids By Bülow and Sitoo
Lakrids By Bülow, famend for its liquorice creations, has partnered with Sitoo to revolutionise its retail omnichannel expertise.
The model, based by Johan Bülow in 2007, initially targeted on perfecting liquorice in his mom’s kitchen. Since then, it has expanded globally with shops throughout Europe, US and Dubai.
Notably, e-commerce gross sales have surged, constituting 40% of complete gross sales, up from 6% in 2018, with a compound development price of 90%. Lakrids By Bülow sought expertise companions to match its ambition, and Sitoo’s cloud native Unified Commerce Platform and PoS supplied the best answer.
NewStore and Footasylum
Footasylum, a UK vogue streetwear and sportswear retailer, collaborated with NewStore and Talon.One to ship cutting-edge omnichannel purchasing experiences throughout its 60 shops in a mere 85 days.
The challenge, which was led by Absolute Labs, an SI associate, leveraged NewStore’s modular, cell first platform, to combine Footasylum’s bodily and digital channels, offering clients with a seamless on-line and in-store purchasing expertise. This roll-out, coupled with Talon.One’s promotion engine, additionally facilitated omnichannel buying journeys that considerably enhanced model engagement.
By embracing a MACH method, and tapping Absolute Labs to supervise the mixing, Footasylum utilised the versatile platforms of NewStore and Talon.One to swiftly drive innovation throughout its retail channels.
PriceSpider
PriceSpider is reinventing the way in which manufacturers conduct commerce, with knowledge options that assist them ship the purchasing experiences immediately’s consumers demand.
For greater than 20 years, its platform has helped the world’s most cherished manufacturers streamline the trail to buy and accumulate actionable insights about their merchandise – and their clients.
With extra retailer relationships in additional nations than anybody else, PriceSpider helps manufacturers construct seamless omnichannel experiences, with commerce options that empower their clients to simply discover the merchandise they’re in search of, get the absolute best value and make each second shoppable.
Retail247
Retail247 has deployed each of its core retail options to Crew Clothes. Origin now delivers a single view of all issues product, together with business channel integration, and Archean delivers the spine of all inventory transactional exercise in addition to offering actual time visibility of inventory positions throughout the enterprise.
The mix of those two options underpins omnichannel enablement at Crew Clothes. Transactional visibility, improved inventory accuracy, faster inventory processing in addition to product and pricing knowledge that’s managed, enriched and distributed from a single level has all been delivered by groups from Retail27 and Crew Clothes.
Rovertown
American comfort shops have come a good distance because the days of promoting “smokes and Cokes” subsequent to gas canopies. At present’s retailers have change into rather more, typically with robust model identities, non-public label merchandise, and foodservice affords that compete with fast service eating places.
Sadly, the legacy of this business’s cell app challenges has been a barrier to successfully leveraging and deploying new omnichannel capabilities. Specifically, a longstanding reliance on inflexible, white label apps has sophisticated issues.
Rovertown’s app platform – and its new Integration Retailer – are serving to retailers overcome this barrier, immediately scale up their capabilities, and meet the expectations of immediately’s shoppers.
SML
Stadium, a Swedish sports activities vogue retailer, confronted stock accuracy challenges impacting workers and clients throughout its 180+ shops. With a median of 35,000 merchandise in every retailer, Stadium wanted a clearer view of its inventory.
Earlier than implementing RFID, it took guide inventory counts yearly as a result of time-consuming course of. Consequently, the retailer maintained a low stock accuracy of 70%.
Utilizing SML’s RFID expertise, Stadium can now take stock as soon as every week – with a listing accuracy of 93-99% – enabling it to extend gross sales and efficiently serve clients extra effectively.
XY Retail
Fender, the famend luxurious guitar producer, wanted a retail platform to help its first ever direct-to-consumer flagship retailer, positioned in Tokyo.
Fender partnered with XY Retail to create an omnichannel retail expertise that would serve its new offline clients in addition to its on-line clients. It selected XY Retail as a result of its versatility, ease of integration, and complete characteristic set, together with cell reporting, clienteling companies, and seamless fee integrations.
Fender was capable of create a flagship retailer that’s actually an immersive and interactive house, reflecting the model’s dedication to offering a world class retail expertise for musicians and lovers.
Class 10:
Expertise Vendor of the 12 months (UK)
This class celebrates corporations which have developed progressive applied sciences and labored with retailers to remodel the shopper expertise or back-end operations or each.
Shortlist:
EDITED
EDITED is a world retail intelligence platform that empowers manufacturers and retailers with real-time decision-making capabilities. It permits retailers to extend margins, increase gross sales, and obtain higher enterprise outcomes by means of AI pushed market and enterprise intelligence.
The corporate’s platform optimises pricing methods, automates pricing and low cost changes, offers insights into market tendencies, and affords a holistic view of opponents’ promotional actions. It drives actual transformation within the retail business, delivering enhanced revenue margins, elevated gross sales, and a aggressive edge by means of knowledge backed choices.
OneStock
OneStock is Europe’s market main distributed order administration answer, serving to corporations drive income, streamline operations and enhance buyer satisfaction.
Designed below a MACH structure to combine seamlessly with current IT methods, its platform acts because the spine of the order lifecycle, offering end-to-end visibility and management over orders, stock and fulfilment processes. With its answer, manufacturers effortlessly handle orders throughout a number of gross sales channels making certain a constant and frictionless buyer expertise.
OneStock is a proud member of the MACH Alliance and offers best-of-breed options for a lot of international manufacturers, together with Mano Mano, LVMH, Intersport, Petit Bateau, Pets at Residence, TFG London and AWWG.
Pink Ant
Pink Ant’s answer RetailOS combines knowledge, methods and technical experience for exceptional buyer experiences.
The answer, energetic in 21 nations, consists of clienteling, assisted gross sales and omnichannel PoS, enabling retailers to: Seize shopper knowledge; Join merchandise to their wants; Talk with them and keep prime of thoughts; Convert conversations into gross sales.
This yr noticed the opening of the Dubai workplace and a lot of award wins within the territory, and greater than seven main magnificence manufacturers utilizing RetailOS world wide, in addition to main retailers throughout key sectors. Purchasers embody Furnishings Village, Workplace Sneakers, Charlotte Tilbury and Chalhoub Group.
Retail247
The ever altering wants of outlets means their tech must be agile, environment friendly, scalable, progressive, and cost-effective.
New options should be applied shortly, with lowered danger. They recognise their aims shall be finest achieved if they’re vendor agnostic as this permits the liberty to decide on the options that finest match their necessities.
Retail247’s initiative is to guide the cost in ‘composable commerce’. Its design for retail is constructed round a framework of elements and companies which might be simply assembled and disassembled to offer options that begin out being related and proceed to be so regardless of the wants of the enterprise altering.
Scurri
Supply administration platform, Scurri places retailers and types again in command of the important thing processes concerned in delivering on their customer support guarantees – enhancing consumers’ supply expertise and enhancing buyer satisfaction to elevated loyalty and lifelong worth whereas defending margin.
With over 1,000 provider companies and 97% provider protection within the UK, Scurri offers a strong and dependable final mile supply service to retailers.
It affords the best degree of flexibility within the business for efficient provider administration and cargo allocation, enhancing pace and selection for consumers whereas sustaining cost-effective and environment friendly fulfilment operations for retailers.
Star Micronics
As a whole Level of Sale options supplier, Star affords a wealth of choices together with a variety of distinctive desktop PoS, cell and self-service terminal printers for printing receipts, tickets and labels from conventional methods, tablets and cell gadgets in addition to from internet and cloud-based apps.
Its compact and versatile cloud options are perfect for a wide range of retail functions together with Click on & Acquire kiosks providing labelling and receipt printing for on-line collections and returns. Moreover, Star offers pill stands, show stands and money administration options to finish the {hardware} providing.
what3words
Addressing could make operations troublesome within the logistics and e-commerce sector. Road names are sometimes duplicated, postcodes cowl broad areas, and discovering actual entrances may be difficult.
what3words has been designed to unravel these points. It has divided the world right into a grid of 3m x 3m squares, and given every sq. a novel mixture of three phrases: a what3words tackle.
Adopted by leaders within the e-commerce and logistics house, together with boohoo, Oddbox, Mark’s Electrical, Evri, DHL, and DPD, the expertise is enabling companies to profit from exact and environment friendly deliveries, three phrases at a time.
Class 11:
Expertise Vendor of the 12 months (Remainder of World)
This class celebrates corporations which have developed progressive applied sciences and labored with retailers to remodel the shopper expertise or back-end operations or each.
Shortlist:
Akeneo
With the frenetic hype surrounding AI, retailers need to perceive how finest to faucet AI and ML capabilities to enhance knowledge high quality and accuracy inside their PIM methods to drive operation efficiencies whereas unlocking gross sales.
Akeneo took a practical method leveraging AI for PX. It already supplied direct entry to greater than 20 AI apps in its App Retailer. These apps deal with three steps within the technique of activating product experiences: 1) Product knowledge assortment and cleaning; 2) Product data enrichment; and three) Product content material translation. Of its app companions, Unifai stood out as probably the most adopted and differentiated answer.
Akeneo strategically acquired Unifai, a AI platform for knowledge assortment, cleaning, categorisation and enrichment, revolutionising its Product Cloud supply and infusing AI and ML expertise to additional elevate PX for manufacturers, producers, retailers and distributors globally
Bambuser
Bambuser’s award successful SaaS platform is trusted by a number of the world’s largest retailers and types – LVMH, Louis Vuitton, Clarins, adidas, Dior, Clinique, Shiseido, Fendi, IKEA, Estee Lauder, Hugo Boss – to drive gross sales, unprecedented buyer engagement, and lowered returns.
Clients can obtain 4x larger engagement than Instagram; 3x longer session time and 10x larger conversion than conventional e-commerce.
Straightforward as plug-and-play, Bambuser’s top quality interactive, video commerce platform may be embedded into any e-commerce website. Paired with personalised help, it permits retailers and types to simply and efficiently launch video commerce, creating genuine and interesting interactions, whereas propelling gross sales.
BigCommerce
BigCommerce simplifies enterprise e-commerce. Its e-commerce platform drives development and efficiency for manufacturers and retailers by combining one of the best of SaaS with the pliability and openness of API enabled composability to offer enterprise-grade performance, customisation and suppleness.
BigCommerce’s composable commerce capabilities empower retailers to diversify their tech stacks to fulfill their enterprise wants and ship unimaginable buyer expertise.
Current examples embody MKM Constructing Provides, the UK’s largest unbiased builder’s service provider, re-launched its website on BigCommerce and achieved spectacular outcomes, and Bensons For Beds, a British retailer specialising in mattresses and furnishings on-line and in-store, remodeling its digital presence to drive gross sales conversion.
Firework
The interplay between product consultants and shoppers has at all times been core to the bricks and mortar purchasing expertise.
Drawing upon the facility of video, Firework revolutionises how shoppers work together with retailer associates and model reps on-line with its suite of commerce instruments, together with: personalised dialogue inside shoppable movies powered by AI, digital showrooms, and one-to-one digital showroom throughout retail and model owned omnichannel belongings.
Firework is creating the following technology of front-end human interplay, expertise layers, and first-party shopper knowledge seize capabilities throughout the globally linked open internet.
Goodays
Goodays is Europe’s main buyer expertise administration platform. Based in 2012, its imaginative and prescient is to make commerce higher for everybody, serving to manufacturers ship private buyer experiences at scale with out dropping the human contact.
Goodays is utilized in 32 nations by over 150 of Europe’s largest corporations, together with New Look, Unibail-Rodamco-Westfield, Carrefour and Dominos.
Its platform is embedded in over 70,000 enterprise places and used day by day throughout the enterprise, from buyer going through groups by means of to CX and Insights professionals and CEOs. It equips them with the instruments to ship higher for patrons, growing NPS scores, buyer satisfaction and loyalty because of this.
Lily AI
Lily AI is a feminine based retail AI answer that bridges the hole between merchant-speak and consumer-speak to drive development, operational effectivity, and buyer satisfaction for retailers and types.
Its suite of proprietary AI applied sciences (pc imaginative and prescient, pure language processing, machine studying, and vertical particular giant language fashions) routinely assign client centric product attributes to a retailer’s product catalogue and inject this language of the shopper throughout the retail worth chain.
Interoperable with main retail platforms, Lily AI maximises current tech investments to ship upwards of nine-figure income carry by means of improved product attribution, enhanced discovery, and sharper forecasting and allocation planning.
MikMak
Within the ever aggressive world of ecommerce, multibrands want a single platform for enablement and analytics. MikMak offers simply that: a unified means of leveraging media and shopper knowledge to assist manufacturers comparable to Unilever, Kelloggs, and Mars, promote on-line and perceive how their advertising and marketing impacts gross sales and the effectiveness of campaigns throughout channels.
In June 2023, MikMak launched the most recent model of its e-commerce acceleration platform: MikMak 3.0. Following the acquisition of Swaven, an e-commerce enablement software program firm throughout EMEA, APAC and LATAM in February, MikMak now offers multibrands with enhanced end-to-end analytics and shoppers with multi-retailer checkout.
parcelLab
parcelLab is the one international enterprise post-purchase software program supplier, enabling manufacturers to extend top-line income, lower operational price, and optimise buyer expertise in an unprecedented means.
The platform empowers manufacturers to remodel mundane operational touchpoints into probably the most differentiated and personalised expertise, creating distinctive moments of pure pleasure for his or her clients.
parcelLab is dedicated to driving innovation that helps purchasers keep on the reducing fringe of business tendencies by means of value-add buyer touchpoints that drive sustained development. Elevated buyer satisfaction by means of tailored digital touchpoints is the important thing to constructing sustained buyer loyalty in a shifting digital age of retail.
Excellent Corp.
Excellent Corp. is a number one magnificence tech options supplier, and lays declare to be probably the most complete and superior portfolio of AI and AR-powered digital try-on and AI pores and skin evaluation options for retailers out there available on the market immediately.
Excellent Corp.’s mission is to unravel client ache factors and improve the retail journey by means of the facility of AI + AR digital improvements.
With this objective in thoughts, it got down to develop probably the most superior AI powered pores and skin evaluation answer which might be simply built-in into the retail journey, permitting consumers to grasp their pores and skin and permitting retailers to supply consumers personalised skincare product recommendation.
ShipEngine
ShipEngine is a multi-carrier transport platform that gives best-in-class transport performance on to e-commerce shops, logistics and warehouse suppliers, system integrators, e-commerce software integrators, and new software builders.
Constructed particularly for builders, ShipEngine’s sturdy set of transport APIs allow builders to construct customized workflows inside their very own platforms and streamline the e-commerce fulfilment course of with real-time label technology, price quoting, parcel monitoring, and tackle validation.
The corporate helps carriers throughout the US, Europe, Canada, and Australia, together with USPS, FedEx, DHL, and DPD. It’s a member of the Auctane household of corporations and is headquartered in Austin, Texas.
Simbe Robotics
Simbe Robotics offers an answer for optimising retail enterprise operations. Its expertise platform combines cutting-edge robotics and AI in a single platform.
This complete enterprise intelligence answer unlocks real-time perception into stock circumstances, giving retailer associates and managers the information they should handle inventory effectively and successfully.
By streamlining back and front of home workflows, lowering overstock and out-of-stock charges, and mitigating pricing errors, Simbe enhances the purchasing expertise for patrons and permits staff to deal with high-level, participating work, all whereas defending retailers’ backside line.
Toshiba World Commerce Options
Toshiba World Commerce Options works with retail purchasers driving digital transformation to realize good commerce outcomes that enrich buyer experiences inside and out of doors the shop.
Its strategic investments and cutting-edge applied sciences ship absolutely linked and adaptable retail experiences, supporting a number of the most profitable retail manufacturers worldwide, making Toshiba primary in worldwide digital Level of Sale system installations and quantity two in worldwide self-checkout installations.
Toshiba accelerates retailer digital transformation throughout the retail expertise from checkout, self-service options, cell PoS with safe fee, and the frictionless retail future fuelled by AI and pc imaginative and prescient.
Class 12:
Startup of the yr
This award will recognise a startup with probably the most progressive expertise providing and the corporate which is finest positioned to reach the long-term (administration, funding, the retailers it’s working with and so on).
Shortlist:
1MRobotics
1MRobotics develops robotics for hyperlocal logistics. It makes provide chains automated, shorter, agile, and environment friendly, thereby creating novel commerce fashions and new income channels.
Its hyperlocal capabilities supply two distinct use instances: intralogistics, targeted on automating current processes, and final mile, centred on creating new strategic alternatives. For typical retailers, a mix of each is crucial to ascertain a cohesive logistics answer. The automated, off-the-shelf container-sized options that the corporate has developed may be simply deployed anyplace, whereas lowering headcount to the naked minimal and making certain operational efficiencies at scale.
Clix Applied sciences
Clix has launched a Click on & Acquire ecosystem with its VaultOS expertise, revolutionising the shopper and colleague journey for in-store collections.
Having developed the business’s first Progressive Internet App (PWA), the corporate got down to surpass the companies already available on the market by eliminating buyer queues. Clix expertise permits assortment with out compromise. Clients can retrieve their items from an allotted sensible locker in below ten seconds.
The system is confirmed to reinforce buyer expertise, enhance colleague satisfaction and streamline retailer operations, whereas providing a future-proof answer to the ever evolving BOPIS pattern.
ConverSight
ConverSight helps retailers acquire visibility into purchaser demand and tendencies to precisely forecast demand, analyse shopping for patterns and plan for the long run.
Take away non-moving stock, and acquire perception into merchandise clients are almost definitely to buy subsequent to higher forecast stock ranges. ConverSight perfects the demand planning curve by means of correct forecasts and real-time data on the entire provide chain, all with the facility of superior synthetic intelligence and machine studying.
Routinely optimise buy orders for price, danger, and timeliness. Context-based speculation and forecasting delivers dynamic demand and provide forecasts. Navigate surprising and seasonal demand modifications with real-time insights by means of a single search bar. Get proactive alerts on the excessive precedence objects with really useful subsequent steps.
Dropit
In a retail surroundings marked by e-commerce development and provide chain disruptions, Dropit is on a mission to resolve vital business challenges. It empowers retailers with knowledge pushed options that optimise decision-making in real-time for extra environment friendly fulfilment and returns.
Its AI powered choice engine seamlessly integrates with current methods to consolidate knowledge making certain extra knowledgeable sourcing choices that stability stock, cut back prices, and minimise waste creating a wiser, extra sustainable retail ecosystem.
Good2Go
Good2Go offers companies with safe automated entry and digital queueing options for restrooms, becoming rooms, and locked merchandise that deter theft, vandalism, and different safety dangers.
It’s a easy internet app with nothing to obtain. Clients use their smartphones to get frictionless entry with a QR code and digital queue system – now not do clients have to attend in line or seek for an worker.
Consequently, companies acquire compelling ROI on loss prevention, asset safety, worker and buyer satisfaction whereas driving profitability and defending model popularity. Securing high-risk areas has by no means been extra environment friendly.
Jellibeans
Launched in 2023, jelli.studio, an AI enabled end-to-end collaboration vogue design-to-production intelligence platform, performs pattern forecasts upon a complete knowledge infrastructure, and utilises AI expertise to quickly prototype or optimise new collections, all completed in a single single click on.
With $1 million funding from Aussco, a distinguished knitwear provider, the endeavour seeks to bridge the hole between vogue and knowledge, serving each unbiased designers and established manufacturers.
Aptly dubbed as a fusion of Canva, Bloomberg Terminal, and Midjourney for vogue, the platform harmoniously marries the worlds of vogue design, knowledge analytics, and AI picture technology. It empowers decision-makers with enhanced transparency, ushering in a brand new period for the style business.
mirrAR
mirrAR is an AR/AI expertise firm for the worldwide vogue retail business. Its proprietary expertise permits 50+ manufacturers and retailers like Forevermark and Lakme to serve 3D and 360-degree purchasing experiences on their web sites, cell apps and social channels by way of their 3D Commerce Cloud.
It lets consumers just about try-on merchandise on themselves or just about work together with them of their bodily surroundings (i.e. preview placement) earlier than making a purchase order, main to extend in confidence for the consumers and better conversions for the classes like magnificence, skincare and jewelry.
RetailNext
Utilized by 450+ of the world’s hottest manufacturers in 95+ nations like Macy’s, Sephora, and Bloomingdale’s, RetailNext is a hybrid IoT and SaaS platform for the bodily world.
Utilizing AI powered in-store sensors, RetailNext brings e-commerce-style analytics to massive field and specialty shops, manufacturers, and malls, specializing in foot site visitors and benchmarking efficiency to enhance the consumer expertise and drive gross sales.
In 2023, it unveiled Retail Labs, an AI powered retailer efficiency answer that takes the guesswork out of retailer enlargement efforts, structure upgrades, and remodels. Retail Labs has been piloted in manufacturers, together with these within the jewelry, division retailer, and comfort sectors.
Class 13:
Expertise implementation of the yr (UK)
This award recognises UK retail expertise challenge excellence, each in supply and outcomes.
Implementation ought to have been accomplished between August 2022 and November 2023.
Judges shall be in search of clear challenge aims, efficient and progressive implementation and tangible and demonstrable outcomes.
Shortlist:
BOXT
The BOXT buyer app is the primary of its type within the boiler set up business. It addresses a standard ache level for patrons in search of extra communication, documentation and reassurance in terms of their buy and set up – one thing that’s widespread all through the trades business.
Launched in February 2023, the event of the app is the following step in BOXT discovering new methods to assist owners throughout the nation improve their house in a means that’s handy for them.
DPD UK
As DPD UK makes massive strides to fulfill its internet zero 2040 objective, it started trialling autonomous robotic deliveries in Milton Keynes to get parcels to the place they must be with out producing emissions. It was the primary parcel supply firm within the UK to trial robots, demonstrating it dedication to being leaders in sustainability.
The trial has been a giant success, with over 3,000 inexperienced deliveries being made and an gathered 500 miles of journey. Now DPD UK goes additional by increasing its robotic deliveries to 10 new cities and cities over 12 months.
EE
SAVY (Scan and Confirm Your self) applied a digital buyer identification verification answer that meant EE may shortly and easily scan a buyer’s doc and take a photograph to finish verification extra effectively.
This helped cut back expertise footprint while growing safety for patrons by utilising the cameras on the in-store gross sales tablets. It was the primary use of this expertise in a bodily retail surroundings, utilising a generally used digital journey. The journey provides the shopper the choice of doing it themselves or for retailer workers to do it on their behalf.
HyperFinity and Costa Espresso
HyperFinity helps retailers promote the precise merchandise, to the precise individuals, for the precise value utilizing choice intelligence.
During the last yr, it has helped Costa Espresso use choice intelligence to unlock worth from knowledge by: Personalising the model’s loyalty scheme ‘Costa Membership’, utilizing insights from buyer knowledge; Making clever operational choices about their shops and product vary.
This has led to appreciable year-on-year development in Costa’s loyalty base throughout all metrics – together with shoppers, transactions, and income. This interprets to a extra subtle understanding of shoppers and the vital functionality to ship personalised affords and advertising and marketing, supporting higher choice making.
MyCheckr
MyCheckr is a retail prepared age estimation device from Progressive Expertise designed to help through the sale of age restricted items comparable to alcohol, tobacco or vapes.
Utilizing AI powered biometric expertise for age checks it really works by analysing the shopper’s facial options to ascertain their age. This standalone answer comes geared up with a digital camera and display that may shortly detect a possible underage buyer, all utterly anonymously.
The unit clearly exhibits each the server and the shopper if a guide ID test is really useful, turning inexperienced if the shopper passes the age test, and pink if they seem underage.
NewStore and Sweaty Betty
UK activewear model Sweaty Betty modernised in-store methods with NewStore’s cell PoS to help the model’s enterprise development.
NewStore’s cloud-based, cell first answer empowered gross sales associates with capabilities like cell checkout and streamlined workflows for stock and refunds. This resulted in a 75% enhance in operational effectivity, quicker transactions, and the pliability to discover new minimalist retailer ideas.
The implementation enabled Sweaty Betty, which has grown from a small London boutique to over 70 shops throughout the UK and Eire, to spice up in-store engagement to an all time excessive. With NewStore, Sweaty Betty is positioned for continued enlargement and success.
Pinnaca Retail Options and MINISO
Pinnaca has supported international way of life retailer MINISO because it opened its first UK retailer in 2019. By continued help, precision planning and glorious communication, it has supported its shopper in opening a head workplace and over 20 shops nationwide.
Along with challenge managing the procurement and set up of expertise and {hardware}, Pinnaca has applied new IT options to help stock administration and gross sales and supplied bespoke workers coaching to help attrition and retention.
It stays MINISO’s trusted IT associate and is on observe to help it in delivering its ambitions of organising an extra 30 shops by 2025.
Class 14:
Expertise implementation of the yr (remainder of world)
This award recognises remainder of world retail expertise challenge excellence, each in supply and outcomes.
Implementation ought to have been accomplished between August 2022 and November 2023.
Judges shall be in search of clear challenge aims, efficient and progressive implementation and tangible and demonstrable outcomes.
Shortlist:
Bojangles and Sparkfly
In collaboration with Sparkfly, Bojangles applied a cell engagement technique to reinforce buyer experiences and loyalty.
The initiative built-in Bojangles’ on-line buyer engagement applied sciences by means of its cell app and Sparkfly’s Provide & Reward Administration Platform, providing real-time personalised affords.
Since implementation, Bojangles has witnessed a 490% enhance in digital program participation, a 158% rise in cell orders, a 12% increase so as frequency, and a 15% discount in cart abandonment. This seamless and personalised method to buyer engagement has considerably improved the model’s digital presence and buyer satisfaction.
Facilio
Facilio is on a mission to make buildings operationally environment friendly. It affords a collection of IoT pushed sensible constructing software program for actual property operators to combination onerous to entry constructing knowledge by connecting with current automation methods, sensors and gadgets simply. This includes zero outlays for extra {hardware}.
Facilio’s Related Refrigeration Resolution remotely displays and optimises refrigeration methods in multi-site grocery and comfort shops with out human intervention, a primary within the business. This has successfully slashed vitality prices and prevented refrigerant leaks for giant retail chains within the UK and US.
La-Z-Boy and 3D Cloud by Marxent
La-Z-Boy, a furnishings business chief, has launched its next-gen 3D product configuration and WebAR OnDemand expertise, now out there on la-z-boy.com.
This tech, powered by 3D Cloud by Marxent, aligns with La-Z-Boy’s Century Imaginative and prescient strategic plan. The initiative goals to revolutionise consolation with a client centric method, delivering progressive purchasing and model experiences for digital and bodily retail.
The upgraded product configurations and appless AR create an immersive model journey, seamlessly connecting on-line product expertise with in-store encounters.
With 29 million potential configurations shortly and available to shoppers. WebAR enhances comfort, permitting consumers to analysis, design, and plan furnishings purchases on-line earlier than visiting a bodily retailer.
That is one among many vital investments that La-Z-Boy has made in retail expertise over the previous yr. This specific story exemplifies its management in retail tech throughout the furnishings retail house.
Sitoo
Sitoo PoS was rolled out throughout 200 Rally Shops within the USA and built-in with the retailer’s ERP – NetSuite – in simply 4 months.
SOTI and Trek Bicycle Company
Trek Bicycle Company, a world chief in bicycle design and manufacturing, improved operational effectivity and safety in its warehouses by implementing the SOTI ONE Platform, an built-in administration answer that maximises the ROI of enterprise vital cell gadgets and printers, particularly SOTI MobiControl and SOTI XSight.
This streamlined system administration, location monitoring and safety updates, lowering downtime and enhancing Trek’s worldwide operations. Trek’s partnership with RMS Omega Applied sciences led to the choice of SOTI ONE, which empowered its assist desk to watch system efficiency and supply swift person help, leading to improved visibility, quicker subject decision and lowered downtime.
Zipline and TravisMathew
TravisMathew Attire’s retail journey, during the last decade, showcases a strategic embrace of expertise to drive its brick-and-mortar success.
With a complete method to retail operations, from promoting requirements to IT system implementations, TravisMathew stands out as a mannequin of retail expertise excellence.
Zippin
Zippin’s checkout-free platform eliminates friction from the purchasing expertise. However, with purchases of age-restricted objects (like beer), there’s nonetheless a major bottleneck: guide ID checks.
Friends can fly by means of our shops in simply 30 seconds, however typically wait longer for age verification. Zippin’s integration with digital identification verification companies for retailer entry eliminates this remaining bottleneck.
Friends registered with an age verification service use a facial scan to enter the shop, pay for his or her buy, and confirm their age/identification. Consumers can move by means of Zippin powered shops extra shortly and operators acquire a safer course of for age verification.
Class 15:
Finest Retailer/Expertise Provider Relationship (UK)
This award recognises a profitable partnership between a UK retailer and a expertise provider, with an emphasis on the final 12/18 months and the way mentioned partnership has gone from energy to energy throughout that interval.
Shortlist:
Barron McCann and Pets at Residence
Pets at Residence is constant its dedication to serve clients’ pet care wants by investing in expertise options to assist retailer colleagues present a sensible, enjoyable, and distinctive expertise for pet house owners.
The Pets at Residence staff, with the help of expertise associate, Barron McCann, has changed legacy chip and pin terminals (PEDs) to assist streamline the shopper expertise. The challenge roll-out consisted of two,220 gadgets put in in 456 websites. All of this was achieved in a 14-week interval (32 websites per week).
Clix and B&Q Cardiff
Clix designed and put in its Click on & Acquire ecosystem for B&Q Cardiff, supported by its mobile-based VaultOS expertise, with the business’s first Progressive Internet App (PWA) enabling autonomous, queue free buyer assortment.
Clients can retrieve items bought on-line from an allotted sensible locker in below 30 seconds, just by clicking an SMS weblink on their very own system. The system is built-in with the shop’s current expertise and third-party software program, together with VoCoVo customer support headsets, permitting a complete and streamlined BOPIS service.
Total, the challenge proved that the Clix system has eradicated queues, maximised operational effectivity and improved customer support.
CORE/boohoo
boohoo’s ambition in 2022 was to develop gross sales within the US, and guarantee its vogue merchandise reached its new US distribution centre from the UK, getting into the nation shortly and compliantly. Beforehand, orders positioned within the US had been shipped from abroad with supply taking eight to 10 days.
A legacy system for assigning tariff codes, required for each single product shipped internationally, used conventional, paper-based processes and decentralised knowledge methods.
boohoo partnered with specialist customs classification options supplier, CORE, to help it in adhering to advanced US customs controls utilizing the centralised TariffTel platform for assigning US tariff codes.
Cyncly and Homebase
From software program supplier to true technical associate, Cyncly’s ten plus yr relationship with Homebase retains rising.
Enjoying an integral half within the retailer’s full digital journey, Cyncly’s end-to-end software program options, shopper help and technical experience have enabled Homebase to enhance the shopper expertise and enhance engagement.
This relationship has just lately advanced to a five-year platform deal, with plans to additional drive the retailer’s web-to-store and multi-domain digital transformation.
Datitude and Mint Velvet
If Carlsberg did retailer/provider relationships, it’d be Mint Velvet and Datitude. In any case, within the quick evolving and aggressive ecosystem, what number of profitable retailers have retained the identical knowledge associate for 10+ years?
The very fact Datitude’s fashionable knowledge platform continues to energy Mint Velvet’s rising knowledge integration, reporting and analytics wants is testomony to having one of the best relationship, one of the crucial collaborative, profitable and lengthy standing within the business.
Each expertise answer and repair supply matter. It’s what units Datitude aside and permits Mint Velvet to attach, combine and unify its knowledge to have a single supply of reality.
Proximity and Orlebar Brown
Orlebar Brown is a luxurious British clothes model specialising in tailor-made males’s swim shorts. It has been working alongside Proximity to offer its retail groups with a clienteling tremendous app.
This app is enabling the model to ship a best-in-class expertise for its clients, by driving personalised communication from the 30+ Orlebar Brown shops worldwide. It makes each interplay with clients genuine and memorable, and has revolutionised client expectation of the swimwear business.
Scurri/Biscuiteers
Luxurious, hand iced gifting firm, Biscuiteers, has taken full management of its twelve months a yr, worldwide buyer supply proposition – from dispatch to buyer notifications – in partnership with Scurri, a supply administration platform.
Scurri permits the corporate to automate key parts of its dispatch course of, together with provider allocation, label technology and provider notification, whereas its intensive provider community permits Biscuiteers to scale to fulfill peaks in demand, providing entry to further carriers when essential, avoiding the necessity for prolonged onboarding.
Scurri Observe Plus provides Biscuiteers full management over the branding/sending of post-purchase communications to raise the shopper expertise additional.
Visualsoft and Lusso
The collaborative initiative between Lusso and Visualsoft has introduced transformative modifications to the luxurious inside design and furnishings market.
In a quickly evolving e-commerce panorama, Lusso confronted the problem of accommodating an increasing product vary whereas sustaining a superior person expertise. The challenge’s strategic method, tailor-made to particular audiences and emphasising a streamlined buyer journey, has set Lusso.com aside in delivering a premium on-line expertise.
The challenge not solely achieved spectacular outcomes but additionally exemplifies a successful retailer-technology provider relationship within the luxurious inside design sector.
Class 16:
Finest Retailer/Expertise Provider Relationship (Remainder of World)
This award recognises a profitable partnership between a non-UK retailer and a expertise provider, with an emphasis on the final 12/18 months and the way mentioned partnership has gone from energy to energy throughout that interval.
Shortlist:
AiFi
AiFi is an AI powered answer supplier that permits companies to optimise their bodily areas at scale with autonomous purchasing expertise, and has orchestrated a profitable partnership with Verizon, one among its key strategic allies.
Leveraging pc imaginative and prescient that requires cameras solely, AiFi’s platform adapts to a variety of latest or current retailer codecs utilizing superior monitoring algorithms that may scale as much as 10,000 sq. toes throughout a mess of verticals ranging, from grocery and comfort shops to journey, training, and office buildings.
Attensi and Kao Salon Division
Kao Salon Division has partnered with Attensi to create a bespoke, game-based simulation coaching answer for 500 staff throughout EMEA to efficiently launch the brand new luxurious haircare model, Kerasilk, and land organisational behaviour change.
Attensi aimed to actually get below the pores and skin of the enterprise – understanding Kao’s processes, challenges, tradition and enterprise aims/KPIs.
The influence for Kao Salon Division was vital, with a 1.5% enhance in gross sales income generated (for learners who skilled probably the most vs those that didn’t). Gamers had been extremely engaged, motivated to repeat the coaching and capable of observe in sensible situations.
Canto and Sony Europe
Sony’s digital imaging division works intently with over 100 model ambassadors throughout Europe to showcase Sony’s wide selection of cameras, lenses, and equipment.
These photographers assessment new merchandise, share photos they’ve taken, and supply insights about their methods and gear selections for a broad viewers of hobbyists and fellow professionals.
Working with digital asset administration (DAM) supplier Canto, Sony can now consolidate 1000’s of photos and movies submitted by Alpha Universe ambassadors right into a centralised, simply searchable library that leverages metadata and AI. This fuels inspiring content material that makes a robust contribution to website site visitors and elevated attributable gross sales.
Grupo Éxito and Toshiba World Commerce Options
Grupo Éxito, a retailer in Colombia with a presence in Uruguay and Argentina, strategically prioritised a client expertise transformation and adoption self-checkout.
It partnered with Toshiba World Commerce Options to ship progressive options to fulfill its enterprise targets round self-checkout and fee options. The Self Checkout System 7 answer from Toshiba offers consumers with a quick, easy, and fashionable expertise whereas delivering reliability and effectivity for the retailer.
By partnering with Nextail, Flying Tiger Copenhagen have revolutionised their core merchandising processes by means of hyper-local demand forecasting, international stock optimization and AI-driven choice automation. Consequently, the Danish selection retailer has reworked its market-led wholesale enterprise into one that’s absolutely built-in and omnichannel.
Nextail and Flying Tiger Copenhagen
Flying Tiger Copenhagen chosen Nextail as a result of its confirmed observe document of delivering tangible outcomes to main retailers going through comparable challenges. What started as a roll-out within the UK and Eire shortly expanded right into a partnership encompassing all the European owne -and operated retailer community of greater than 800 shops.
refive and Puma
Puma encountered challenges in participating a youthful, digital native buyer base and understanding in-store buyer behaviour.
With refive’s progressive digital receipts, it has efficiently bridged these gaps. Now, on the checkout, it engages clients digitally, understanding nameless buyer behaviour intimately, amassing suggestions and 1000’s of selling opt-ins.
Because of this, Puma is now capable of work together with in-store clients post-purchase as simply as with on-line clients. The general buyer expertise has been enhanced with the gathered insights into buyer behaviour.
The refive-Puma partnership aptly aligns with Puma’s sustainability and customer-centricity targets, solidifying the muse of a thriving retailer-technology provider relationship.
Sparkfly and Chipotle
In response to a vital problem, Sparkfly and Chipotle cast a transformative partnership geared toward centralising and innovating cross-channel affords and loyalty campaigns whereas enhancing the shopper expertise.
By implementing Sparkfly’s Provide Administration Platform, Chipotle achieved spectacular outcomes, together with $4.5 billion in digital gross sales, the activation of 33 million new loyalty accounts, and the redemption of 111 million affords.
This expertise empowered Chipotle to seize and validate loyalty rewards in real-time, measure marketing campaign ROI throughout channels, and supply clients with a single pockets for all affords and rewards. The enduring partnership, which started in 2017, has considerably reshaped its digital buyer engagement panorama.
Wunderkind and Elvie
FemTech model Elvie needed to speed up its Direct To Shopper (DTC) channel, whereas adjusting its advertising and marketing technique to cut back reliance on more and more aggressive and costly paid media channels.
Elvie partnered with Wunderkind, a efficiency advertising and marketing answer that scales one-to-one messages for retailers, to develop its owned channel income, enhance buyer engagement, and enhance ROI on advertising and marketing spend.
Wunderkind delivered a 10x enchancment in e-mail efficiency, 23% development in advertising and marketing record (viewers) and an 8.35x return on advert spend, making it Elvie’s #3 paid channel in Google analytics.
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